Troubleshooting Tips

Why can’t my student or I log into the program?

Please make sure that you and your students are properly rostered in the course.  If you are using ClassLink or Clever for single sign-on, check with IT support at your district to make sure the Language Tree Online application is on the profile. If a new student is added to the program, it may take up to 24 hours for our program to sync with Clever/ClassLink.

If you are manually rostering, make sure you follow the correct steps to enroll users.

I've added the student to the manual roster, but my student still can't log in. 

It may take up to 24 hours for a student to be activated after you add the student. If the student has activated, make sure the student enters his or her correct username and password (password is case-sensitive).

Also, check to see if the student has the correct URL. For manual rostering, the URL will be https://languagetreeonline.com/courses.

What if I forgot my password or username?

If you sign in directly through our URL and not Clever or ClassLink, you can reset your password by clicking the Forgotten Your Username or Password link on the login screen. You will be prompted to enter your username or email, and we will send a link to reset your password.

Why can’t my student move on to the next lesson in the module?

In most cases, lessons are gated to ensure that the student understands the concept before progressing.  To progress to the next lesson, the student will need to achieve a score of 80% or higher in the interactive exercises that follow each lesson.

My students are getting an error page after they submit an answer.

Try to refresh the page and see if that solves the problem. If your student can reproduce this error page, please send a screenshot, and let us know where you were in the course preceding the receipt of this error page and the approximate time when this occurred to help with troubleshooting.

The program is running slow / the video is continually buffering.         

Poor performance is usually due to local connection issues. Make sure that the classroom or home has adequate Wi-Fi bandwidth for supporting streaming media. Please contact your district IT department to inquire how you can get better Wi-Fi performance.